The Retail Leadership Lens

Stepping into a new leadership role often feels like being pushed on stage halfway through a play. The house lights are up, everyone’s watching, and they’re all expecting you to know your lines. The pressure is immense. There’s that constant pull between the urge to prove yourself with quick, decisive action and the critical need to avoid alienating the very people whose support you need to succeed.

Remember late-night TV shopping? Back in the day, it felt revolutionary, a chance to snag a bargain from the comfort of your sofa, watching someone enthusiastically demonstrate a vegetable slicer or a "miracle" cleaning product. It was appointment viewing for a certain crowd, and it paved the way for what we're seeing now: live shopping. This time, things are on a much grander scale, and the audience is massive. Think of live shopping as QVC on steroids, fuelled by social med