The Retail Leadership Lens

Think about the last time you had a truly great shopping experience. What made it stand out? Chances are, it wasn't just one thing. It was the combination of factors, maybe a helpful salesperson in-store, a personalised email offer, and the ability to effortlessly return an item online. And that’s the aim here! I think it’s time to stop juggling and think about how to create a captivating show.

In the executive search business, you see things unfolding on the horizon long before they hit the headlines. I’ve talked about this topic quite a lot over the last few years, but right now, I’m witnessing a full-blown tech tsunami crashing into the retail landscape. The question isn't if it will change things, but how profoundly things will change. Most importantly, are the leaders in place ready to navigate the storm?

We're seeing brands and stores that are not only surviving, but thriving, by adapting and innovating. The key? Embracing technology.